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Adulting's Return & Refund Policy

*Last updated: February, 9th, 2024*

Welcome to Adulting Candle Co.! We’re committed to ensuring that your experience with our candles, crystals, and related products is illuminating and delightful. Below you’ll find our comprehensive policies designed to ensure your satisfaction and confidence while shopping with us.

1. Return Window

You have a period of 15 days from the date of receipt to initiate a return for an item.

2. Condition of Returns

Items must be returned in their original, unopened packaging, and in the same condition, they were received to qualify for a full refund.

3. Non-returnable Items*

Custom items, due to their bespoke nature, are not eligible for returns or exchanges. Please review your custom order carefully before finalizing your purchase.

4. Return Process

Initiation: Contact our customer service team to initiate your return. We will provide you with instructions and a return authorization number. Shipping: Return shipping costs are the responsibility of the customer, except in cases where the item received is damaged or incorrect. Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a specified number of days. Cancellation Policy: Orders can be canceled within 24 hours of placement without charge. Beyond this window, if the order has not yet been dispatched, it may still be canceled but may be subject to a restocking fee. Damages and Issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right. Exchanges: In the event of a defective or damaged product, we can exchange it for the same item. Please reach out to our customer support to begin the exchange process. Legal Disclaimer: The products administered by Adulting Candle Co. are for personal use only. Information provided about the products is not intended to diagnose, treat, cure, or prevent any disease. Colors and designs of the actual product may vary slightly from the images displayed on our website. User Conduct: When using our website, you agree to our Terms of Use, ensuring respectful interaction with our site and services, refraining from any form of intellectual property infringement, and adhering to applicable laws. Privacy Policy: Your privacy is paramount. Please review our Privacy Policy to understand how we collect, use, protect, and handle your personal information. Modifications to Prices and Services: Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice. Consent: By using our website and purchasing our products, you agree to adhere to our company policies. Contact Us: For more information, questions, or concerns regarding our policies, please contact us at Shauna@adultingcandleco.com or through our website’s contact form. We appreciate your interest in Adulting Candle Co. and look forward to serving you with quality and care.

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